Terms & Conditions

By accessing and using the Vandana Mall website, mobile app, or any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our platform.

• These terms apply to all users, including visitors, customers, and merchants.
• We reserve the right to update these terms at any time. Continued use constitutes acceptance of changes.

To place orders or access certain features, you may need to register an account. You are responsible for maintaining the confidentiality of your account credentials.

• You must provide accurate and complete information during registration.
• You are solely responsible for all activities that occur under your account.
• Notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these terms.

We strive to provide accurate product descriptions, images, and pricing. However, errors may occur. We reserve the right to correct any inaccuracies.

• Prices are subject to change without prior notice.
• We reserve the right to cancel orders due to pricing errors or stock unavailability.
• Product images are for illustration purposes; actual products may vary slightly.
• All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

When you place an order, you agree to provide accurate payment information and authorize us to charge the total amount, including taxes and shipping fees.

• Order confirmation is sent via email after successful payment.
• We reserve the right to accept or decline any order at our discretion.
• Payment methods include credit/debit cards, UPI, net banking, and Cash on Delivery (COD).
• For COD orders, a nominal convenience fee may apply.

We aim to deliver your orders within the estimated timeframe. However, delivery timelines may vary due to unforeseen circumstances.

• Please refer to our Shipping Policy for detailed delivery information.
• We are not liable for delays caused by courier partners or natural calamities.
• Risk of loss passes to you upon delivery.

We want you to be completely satisfied with your purchase. If you're not, we offer a hassle-free return and refund process.

• Please refer to our Return Policy for eligibility, timelines, and process details.
• Refunds are processed to the original payment method or as store credit (with bonus).
• We reserve the right to deny returns that do not meet our policy conditions.

All content on our platform — including text, images, logos, trademarks, and software — is the property of Vandana Mall or its licensors and is protected by copyright, trademark, and other intellectual property laws.

• You may not copy, reproduce, distribute, or create derivative works without explicit permission.
• The Vandana Mall name and logo are registered trademarks.
• Unauthorized use of our intellectual property may result in legal action.

You agree to use our platform responsibly and not to engage in any activity that could harm our systems, other users, or violate applicable laws.

• Do not post false, misleading, or offensive content.
• Do not attempt to hack, reverse-engineer, or disrupt our services.
• Do not impersonate others or provide false information.
• Do not use automated tools (bots, scrapers) to access our site without permission.

To the maximum extent permitted by law, Vandana Mall shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

• We are not responsible for any loss of data, profits, or business opportunities.
• Our total liability shall not exceed the total value of the order in question.
• We are not liable for third-party products, services, or content linked to our platform.

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

• We encourage you to first contact our support team to resolve any issues amicably.
• If resolution is not possible, the matter may be referred to arbitration as per Indian law.

If you have any questions, concerns, or requests regarding these Terms and Conditions, our team is here to assist you.